Refund & Return Policy – New Vape Store
At New Vape Store, we strive to provide high-quality vaping products and a smooth shopping experience. Due to the nature of our products, our refund and return policy is designed to ensure fairness, safety, and compliance with industry standards.
Returns Eligibility
For hygiene and safety reasons, most vape products are non-returnable once opened or used. However, we accept returns under the following conditions:
* The item is unused, unopened, and in its original packaging
* The return request is made within 7 days of delivery
* The product is not a disposable vape, e-liquid, or opened cartridge/pod
Products that do not meet these conditions will not be eligible for return.
Non-Returnable Items
The following items are strictly non-returnable and non-refundable:
* Disposable vapes
* E-liquids and vape juice
* Opened or used devices, pods, or coils
* Clearance or sale items (unless defective)
Damaged or Defective Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Provide your order number along with clear photos or videos showing the issue. Once verified, we will offer a replacement or refund based on the situation.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
* Refunds will be issued to your original payment method
* Processing time may take 5–10 business days depending on your bank or payment provider
Shipping fees are non-refundable unless the return is due to our error.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service, as we are not responsible for lost return packages.
Order Cancellations
Orders can only be canceled if they have not yet been processed or shipped. Once an order has been shipped, it cannot be canceled.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact our support team with your order details.
Age Restriction
All purchases are restricted to individuals of legal smoking age. By placing an order, you confirm that you meet the legal requirements in your state.
Contact Us
If you have any questions about our Refund & Return Policy, please reach out to our customer support team through our website. We are here to assist you and ensure your satisfaction.
Thank you for shopping with New Vape Store.