Shipping Policy – New Vape Store
At New Vape Store, we are committed to delivering your orders quickly, securely, and discreetly. This Shipping Policy outlines how we process, ship, and deliver your purchases across the USA.
Order Processing
All orders are processed within 1–2 business days (excluding weekends and holidays). Once your order is confirmed, you will receive a confirmation email with your order details. Orders placed after business hours may be processed the next business day.
Shipping Methods & Delivery Time
We offer reliable shipping options to ensure your products arrive on time. Delivery times typically range between 3–7 business days, depending on your location and the shipping method selected at checkout. Please note that delays may occur due to high demand, weather conditions, or carrier issues beyond our control.
Discreet Packaging
Your privacy matters to us. All orders are shipped in plain, discreet packaging with no indication of the contents, ensuring a secure and confidential delivery experience.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. This allows you to monitor your package in real time from dispatch to delivery.
Shipping Fees
Shipping costs are calculated at checkout based on your location and the selected shipping method. We may offer free shipping or promotional discounts on shipping from time to time.
Delivery Requirements
All deliveries require a valid shipping address. In some cases, adult signature verification may be required upon delivery to comply with local laws and regulations. Please ensure that someone of legal age is available to receive the package if required.
Lost or Delayed Packages
If your package is delayed or lost in transit, please contact our support team. We will work with the shipping carrier to resolve the issue as quickly as possible. While we strive to ensure timely delivery, New Vape Store is not responsible for delays caused by the shipping carrier.
Incorrect Shipping Information
Please ensure that your shipping details are accurate at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Additional fees may apply for reshipment.
Order Issues
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with your order details and supporting photos. We will review the issue and provide a suitable resolution.
Age Restriction
We only ship to customers who meet the legal smoking age requirements in their state. By placing an order, you confirm that you are of legal age to purchase vaping products.
Contact Us
For any questions regarding shipping or your order status, please reach out to our customer support team through our website.
Thank you for choosing New Vape Store. We appreciate your trust and strive to provide a smooth and reliable delivery experience every time.